Privacy Policy.

1. Introduction

Limluxe operates transportation services, the Limluxe client application, the Limluxe Drivers application, and the Limluxe website. This Privacy Policy describes how personal information may be collected, used, shared, retained, and protected when you use these services.

2. Information We Collect

Depending on how you use Limluxe, we may collect information in the following general categories:

• Account and contact information, such as your name, email address, phone number, profile information, and login details.
• Trip and booking information, including pickup and drop-off locations, scheduled rides, completed rides, trip status, and related service history.
• Location information when you grant permission and when it is needed to provide ride, booking, navigation, matching, pickup, or trip-progress features.
• Payment-related information and payment references needed to process fares, charges, refunds, and tips through secure payment providers.
• Communications, including messages exchanged through the service and communications with customer support.
• Driver and vehicle information, including vehicle details and documents needed to support driver eligibility, operations, safety, or compliance.
• Device, application, and diagnostic information used to maintain reliability, security, notifications, and service performance.

3. Location Information

Limluxe uses location information to support core transportation features such as pickup selection, driver availability, ride matching, navigation, trip progress, and accepted or active rides.

When appropriate for an accepted or active trip, a rider may be able to view the location of the assigned driver. Live location sharing for that ride ends when the trip or booking is completed, cancelled, or otherwise ended.

You can control device-level location permissions through your device settings. Some features may not work correctly when location access is disabled.

4. Payment Information

Payment transactions are handled through secure third-party payment services. Limluxe does not need to store complete raw payment-card details in order to provide the service. We may retain limited payment references and transaction information necessary for billing, receipts, refunds, tips, fraud prevention, support, and recordkeeping.

5. How We Use Information

We use personal information as reasonably necessary to operate and improve Limluxe, including to:

• Create and manage rider and driver accounts.
• Provide ride requests, bookings, matching, navigation, trip tracking, and transportation services.
• Process payments, charges, tips, refunds, and related transaction activity.
• Send service-related notifications and communications.
• Provide customer support and resolve questions, complaints, safety matters, or disputes.
• Maintain service reliability, security, fraud prevention, and operational safety.
• Meet legal, tax, insurance, regulatory, and recordkeeping obligations.

6. How We Share Information

Limluxe may share limited information when reasonably necessary to provide transportation services, process transactions, support users, comply with law, protect safety, or operate the business.

This may include sharing information between riders and assigned drivers for accepted rides; with payment, hosting, mapping, notification, app-platform, security, and other service providers; and with legal authorities or other parties when required by law or reasonably necessary to protect Limluxe, users, or others.

We limit these disclosures to what is reasonably necessary for the relevant purpose.

7. Rider and Driver Location Sharing

Rider location may be used to help establish pickup locations, estimate routes, display trip progress, and support transportation features. Driver location may be used for availability, ride matching, navigation, pickup coordination, and trip progress.

A driver's live location is not intended to be continuously shared with riders outside the context of an assigned, accepted, or active trip.

8. Chat and Service Communications

Limluxe may provide messaging features for riders and drivers to coordinate accepted rides or bookings. Messages may be retained as reasonably necessary for trip coordination, customer support, safety, fraud prevention, or dispute resolution.

We may also send service-related communications through push notifications, email, text, or in-app messages regarding account activity, ride requests, bookings, driver arrival, trip progress, cancellations, payments, support, or important service updates.

9. Data Retention

Limluxe keeps personal information for as long as reasonably necessary to provide the service, maintain accounts, process transactions, support users, meet legal obligations, prevent fraud, resolve disputes, enforce agreements, and maintain appropriate business records.

Some trip, booking, payment, driver, vehicle, support, safety, or compliance records may be kept longer when required or reasonably necessary for legal, tax, insurance, fraud-prevention, dispute-resolution, safety, or regulatory purposes.

10. Account Deletion and Privacy Choices

Users may request account deletion through available in-app account controls or by contacting Limluxe support at support@limluxe.com.

When a deletion request is processed, Limluxe will delete or de-identify personal information where required, subject to records that may need to be retained for legitimate legal, tax, payment, insurance, fraud-prevention, safety, dispute-resolution, or regulatory reasons.

Users may also control certain device permissions, including location, camera or photo access, and push notifications, through their device settings.

11. Security

Limluxe uses reasonable administrative, technical, and organizational safeguards designed to protect user information. These may include secure network connections, access controls, protected payment processing, and other measures appropriate to the service.

No electronic system can be guaranteed to be completely secure. Users are responsible for protecting their login credentials and should contact Limluxe if they believe an account has been accessed without permission.

12. Children's Privacy

Limluxe is not intended for children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If we learn that such information was collected improperly, we will take reasonable steps to delete it.

13. Changes to This Policy

Limluxe may update this Privacy Policy from time to time. When changes are made, we may update the “Last Updated” date and provide additional notice when appropriate.

14. Contact Us

Questions about this Privacy Policy may be sent to support@limluxe.com.