Terms & Conditions.
Please review these terms before booking or using Limluxe transportation services.
1. Reservation Confirmation
Your reservation confirmation contains the details of the transportation service requested, including the scheduled pickup, destination or service period, vehicle category, and applicable quoted charges. Please review the confirmation and contact Limluxe promptly if anything is incorrect.
2. Rate Information
Quoted charges are based on the information provided at the time of booking and the service shown on the reservation confirmation.
Unless specifically included on the confirmation, additional charges may apply for tolls, parking, airport or congestion fees, meet-and-greet service, wait time, additional stops, itinerary changes, child seats, taxes, cleaning, damage, or other services requested or incurred during the trip.
Final charges may change based on actual service time, mileage, wait time, tolls, parking, additional stops, itinerary changes, taxes, fees, or other services provided. Additional gratuity is optional unless otherwise stated on the reservation confirmation.
3. Off-Hours Service
Reservations scheduled during overnight or off-hours periods may be subject to an additional charge when disclosed at booking or on the reservation confirmation.
4. Airport Pickups
Meet and Greet
If meet-and-greet service is requested and confirmed, the chauffeur may park and meet the passenger inside the terminal or at a designated meeting location. Applicable meet-and-greet and parking charges may apply.
Curbside Pickup
For standard curbside pickup, passengers should collect all luggage and proceed to the designated pickup area. Airport rules may prevent a chauffeur from remaining parked at the terminal, so pickup coordination may be required.
5. Point-to-Point Service
Point-to-point service provides transportation from the confirmed pickup location to the confirmed destination. Additional stops, route changes, pickup changes, destination changes, or extended service are subject to availability and may result in additional charges.
6. Hourly Service
Hourly service reserves the vehicle and chauffeur for the confirmed service period. Applicable minimums and rates vary by vehicle and trip requirements and will be shown at booking or on the reservation confirmation.
Additional time beyond the confirmed service period may be charged at the applicable hourly rate.
7. Garage-to-Garage or Extended Service Charges
When applicable and disclosed at booking, service time or mileage may be calculated from the time a vehicle leaves its operating location until it returns. Any applicable minimums or charges will be reflected in the reservation details or confirmation.
8. Wait Time and Grace Periods
Airport pickups include a 30-minute grace period beginning when the inbound flight lands, unless otherwise stated on the reservation confirmation.
For non-airport pickups, any applicable grace period will be shown on the reservation confirmation. If no grace period is stated, wait time may begin at the scheduled pickup time. Wait-time charges may apply after the applicable grace period.
9. No-Shows
A reservation may be considered a no-show after the applicable grace period has ended, the passenger cannot be located or contacted, and the chauffeur is released from the pickup location.
No-show reservations may be charged up to the full reservation amount, including applicable wait time, parking, tolls, or other costs already incurred.
10. Flight Information and Tracking
When accurate inbound flight information is provided, Limluxe may use flight information to help coordinate airport pickup timing. Passengers remain responsible for notifying Limluxe of airline, flight number, airport, pickup location, or itinerary changes.
Flight tracking does not automatically change a reservation when the airline, airport, flight number, or itinerary changes.
11. Passenger and Luggage Capacity
Clients are responsible for selecting a vehicle that can safely accommodate all passengers and luggage. A larger vehicle may be required when passenger or luggage capacity exceeds the selected vehicle.
Service cannot be guaranteed when the number of passengers or amount of luggage exceeds the safe capacity of the confirmed vehicle.
12. Child Car Seats
Child car seats must be requested in advance, are subject to availability, and may involve an additional charge. Clients are responsible for providing accurate information regarding the number and type of child seats required.
13. Vehicle Policies
Smoking and vaping are prohibited in Limluxe vehicles. Passengers are responsible for damage or excessive cleaning caused during a reservation, and cleaning, repair, or vehicle-downtime charges may apply.
Alcohol may be restricted or prohibited depending on applicable law, vehicle type, passenger age, and service circumstances. Passengers must comply with all applicable laws and regulations.
14. Pets and Service Animals
Clients should notify Limluxe in advance when traveling with an animal so the reservation can be properly noted and an appropriate vehicle can be arranged when possible.
Service animals will be accommodated in accordance with applicable law. Charges may apply for actual damage or excessive cleaning beyond ordinary use.
15. Accessibility
Clients requiring an accessible vehicle or other transportation accommodation should contact Limluxe at the time of booking. Accessible transportation is subject to available vehicle capabilities and applicable service arrangements, and Limluxe will make reasonable efforts to coordinate requested accommodations in accordance with applicable law.
16. Passenger Conduct and Safety
Limluxe may refuse, suspend, or end service when passenger behavior is unsafe, illegal, threatening, abusive, discriminatory, destructive, or otherwise creates a risk to passengers, chauffeurs, vehicles, or the public.
Passengers may be responsible for resulting cleaning, damage, delay, or additional transportation costs.
17. Chauffeur Conduct
Limluxe chauffeurs are expected to provide professional, respectful, and safe service. Concerns regarding chauffeur conduct should be reported to Limluxe with the reservation details so the matter can be reviewed.
18. Personal Belongings and Lost Property
Passengers are responsible for removing personal belongings at the final drop-off. Leaving items in a vehicle does not reserve the vehicle or require the chauffeur to remain.
Limluxe is not responsible for items left in a vehicle, but reasonable efforts may be made to locate and return lost property. Return, delivery, shipping, parking, toll, or other related costs may apply.
19. Nondiscrimination
Limluxe provides transportation services without unlawful discrimination based on race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity, or any other status protected by applicable law.
Discriminatory, abusive, or threatening conduct toward passengers, chauffeurs, employees, or contractors is prohibited.
20. Delays Outside Limluxe's Reasonable Control
Traffic, weather, road closures, security restrictions, flight disruptions, mechanical issues, public emergencies, and other conditions outside Limluxe's reasonable control may affect service.
Limluxe will make reasonable efforts to communicate delays and provide service but cannot guarantee travel or arrival times when affected by these circumstances.
21. Last-Minute Reservations
Reservations booked within the applicable cancellation period are considered last-minute reservations.
- For trips of 100 miles or less, a last-minute reservation may be cancelled without charge within 45 minutes of booking.
- For trips of 101 miles or more, a last-minute reservation may be cancelled without charge within 30 minutes of booking.
After the applicable grace period, cancellation charges may apply based on the chauffeur's status and costs already incurred.
22. Cancellation Policy
Unless a different cancellation deadline is stated in writing on the reservation confirmation or a separate agreement, the following standard cancellation periods apply:
| Vehicle / Service | Cancellation deadline |
|---|---|
| Sedans, 100 miles or less | 2 hours before scheduled pickup |
| SUVs, 100 miles or less | 4 hours before scheduled pickup |
| Sedans and SUVs, 101 miles or more | 24 hours before scheduled pickup |
| Remote-area reservations | 24 hours before pickup or as specified at booking |
| Executive vans / Sprinter service | 7 days before pickup or as specified by contract |
| Special events and specialty transportation | 21 days before pickup or as specified by contract |
Reservations cancelled after the applicable deadline may be charged up to the full reservation amount.
23. Service Availability and Applicable Law
Limluxe service availability varies by location, vehicle availability, licensing, insurance, operating requirements, and reservation details.
These Terms are subject to applicable laws and regulations. Nothing in these Terms is intended to waive rights or obligations that cannot lawfully be waived.
24. Changes to These Terms
Limluxe may update these Terms & Conditions from time to time. Updated terms may be posted on the Limluxe website or presented through the booking process. The terms applicable to a reservation are those in effect when the reservation is made, unless otherwise required by law or agreed in writing.
25. Contact
Questions regarding these Terms & Conditions may be sent to support@limluxe.com.